This policy explains what personal information InstaGood collects, why we collect it, and what we do with it. It applies to our website and to the bottle collection service we operate.
Information we collect
When you return bottles. To refund your deposit we record the UPI ID you give us, the amount refunded, the codes of the bottles returned, and the time, outlet and location of the collection. Where your bank provides it, we also see the account holder name registered against your UPI ID, which is shown on screen so the operator can confirm the payment is going to the right person.
When you contact us. If you write to us or fill in a form, we keep your name, email address, phone number and the content of your message.
When you visit this website. Our hosting provider records standard technical information such as your IP address, browser type and the pages you visit. Cookies are used to keep the site working and to remember your preferences.
We do not collect your bank account number, card details or UPI PIN. We never ask for a PIN or a one-time password, and nobody from InstaGood will ever ask you for one.
Why we collect it
To pay your deposit refund and to prove it was paid; to make sure a bottle is refunded once and not twice; to answer your questions; to reconcile collections with the outlets we work with; and to meet our legal and tax obligations.
Who we share it with
Your UPI ID and the refund amount are shared with our payment partner, who is regulated by the Reserve Bank of India and carries out the transfer to your bank. Collection records, including bottle counts and amounts, are shared with the outlet or scheme operator on whose behalf we collect, for reconciliation.
We do not sell your personal information, and we do not share it for advertising.
How long we keep it
Refund and collection records are kept for as long as required by law for financial records, and at least five years. Website contact messages are kept for up to two years.
Your rights
You may ask us what personal information we hold about you, ask for it to be corrected, or ask us to delete it where we are not required to keep it. Write to admin@goinstagood.com and we will respond within 30 days.
Security
Information is stored on access-controlled servers. Only staff who need it for their work can see collection and refund records, and every payment is recorded with the staff account that made it.
Contact
InstaGood
Registered office: #478, First Floor, Bharathi Nagar South, Kumbakonam, Thanjavur 612401, Tamil Nadu
Office: No. 95, Labour Colony 3rd Street, Guindy Industrial Estate, Guindy, Chennai 600032
admin@goinstagood.com · +91 82480 19323
If this policy changes, the updated version will be published on this page.